The User understands that online Consultation shall not form a substitute for treatment that otherwise needs physical examination/immediate consultation.

Ayushastra will ensure that Users are provided confirmed appointment and proper online CONSULTATION. However, Ayushastra has no liability if such an appointment or online consultation is not available as per user requirement or if confirmed later cancelled by the Practitioner, or the same Practitioner is not available for appointment.

Ayushastra is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between User and the Practitioner. User understands and agrees that Ayushastra will not be liable for :-

  • User interactions and associated issues User has with the Practitioner;
  • ii. the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards Users;
  • iii. any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);
  • iv. inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed Services;
  • v. any misconduct or inappropriate behaviour by the Practitioner or the Practitioner's staff;
  • vi. cancellation or no show by the Practitioner or rescheduling of booked appointment or any variation in the fees charged


Practitioners shall ensure that at all times they shall abide by the set guidelines, including without limitation, as follows:

  • i. Practitioners shall provide the advice to user to the best of their professional knowledge and shall follow the basic rules of their respective professional code of conduct applicable to them.
  • ii. If Practitioner would like to prescribe drug/medicine to the User, the Practitioner shall upload the prescription written on the letterhead, and upload it in .jpeg/ such other format possible in the consultation window, or through any valid digital prescription. Practitioners may also choose to provide e-prescriptions to the Users. However, each time the Practitioner creates an e-prescription, the Practitioner will be required to confirm the e-prescription with their electronic signature explicitly or implicitly by clicking on the signature option made available or any other form of opt-in methods as provided therein. The Practitioner hereby agrees and covenants to be responsible and liable for the content of e-prescription and the authenticity of his signature signed electronically. In addition to any indemnity warranties provided else-where in the Agreement, the Practitioner hereby agrees to hold Practo, its officers, employees, agents and affiliates harmless from and any claims, damages, losses or penalties arising out of any third party claims in connection with the validity of the e-prescription, its content and/or electronic signature.
  • iii. Where the Practitioner learns that a physical consultation is mandatory for accurate diagnosis and resolution of the case, the Practitioner shall be required to cancel the consultation and the consultation fee will be refunded back to the User.
  • iv. If Practitioner needs to change the status to 'unavailable', the same could be changed after having completed all the open consultations. In case the Practitioner leaves a consultation open and changes the status to 'unavailable', the Practitioner understands that he shall be be liable to pay such penalty as may be imposed by Practo, in these cases.
  • v. If the Practitioner's performance on the platform, is not compliant with the expected guidelines or the Practitioner is found to be misusing the platform, the Practitioner may result in losing the privilege of using the Consult feature & platform.